Privacy Policy for Digitopup
This Privacy Policy is for the website digitopup.in and is provided by Digitoup (referred to as “Digitoup,” “we,” “us,” or “our”). We are firmly committed to protecting the privacy of our customers and users (“you” or “your”) and the Personal Information you entrust to us.
1. Introduction and Acceptance of the Policy
This Privacy Policy explains what Personal Information we collect, how we use it, and to whom it may be disclosed.
"Personal Information" means information about an identifiable individual and includes information you have provided to us or that we have collected from other sources. Such information may include, without limitation, your name, address, age, gender, personal financial records, and identification numbers, to the extent permitted by applicable laws.
This Privacy Policy governs your use of the website located at www.digitopup.in and any other websites owned or operated by Digitoup that reference this Privacy Policy (collectively, the “Digitoup Sites”). Please read this Privacy Policy carefully.
By accessing, using, or visiting the Digitoup Sites, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with any provision of this Privacy Policy, you must immediately cease all use of, access to, and/or visitation of the Digitoup Sites.
2. Information We Collect From You
We may collect the following categories of Personal Information:
- Identifiers: Name, email address, telephone number, mailing and/or billing address, username, password.
- Commercial Information: Debit/credit card numbers, financial information (e.g., last four digits of your debit or credit card number, billing history, card type, issuing bank, expiration date, card origin by country).
- Internet/Network Activity: IP address, browser type, referring/exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, device type and hardware information, operating system, device time and timezone, and other technical information.
- Geolocation Data: GPS coordinates or similar information regarding the location of your mobile device, if you use our site via a mobile device.
- Sensory Data: Voice call recordings (if you communicate with us via phone).
- Inferences: Interests in our marketing campaigns and products, cookie preferences, and information for product recommendations.
- User Content: Content you post to the website (such as reviews, photos, and videos) and metadata about your content.
- Sensitive Information: Financial data (e.g., payment card details) when necessary for transaction processing, with your consent or as otherwise permitted by applicable law.
3. When and How We Collect Your Personal Information
When We Collect
We may collect personal information directly from you when you:
- Register and/or use our Services or Platform.
- Link your social media or other external accounts to register an account with us.
- Communicate with us (including online customer service chats, calls (which may be recorded), emails, etc.).
- Register or subscribe for a specific Product and/or Service or our publications (e.g., newsletters).
- Participate in any of our surveys, competitions, contests, or loyalty programs.
- Request information about or subscribe to our Products and/or Services.
- Respond to any marketing materials we send out.
- Visit or browse our websites.
- Lodge a complaint or provide feedback to us.
- Submit your personal data to us for any reason.
We may also obtain your personal information from third parties we deal with or are connected with you (such as credit reference agencies or financial institutions), and from such other sources where you have given your consent for disclosure, and/or where otherwise lawfully permitted.
How We Collect
- Directly from you: By asking for it, for example, when you order a service or respond to a promotion.
- Cookies and Similar Technologies: We may use **"cookies"** and similar technology to obtain information about your visits to our sites or your responses to email from us—both individually and in aggregated data that does not identify you.
- Log Files: When you use the website, our servers automatically record certain information sent by your web browser, including your IP address.
- Third-Party Tools: We use third-party analytics tools to understand website use.
- Payment Method: You submit information depending on the payment method you choose.
4. Why and How We Use Your Information
Digitoup collects and uses your personally-identifiable information for the following purposes and legal bases:
| Purpose of Processing | Legal Basis |
|---|---|
| Service Provision: Processing orders/transactions, managing your use of Services, and identification and verification. | Performance of a Contract. |
| Communication: Dealing with/facilitating customer service, responding to enquiries, and contacting you about your account or our offerings. | Legitimate Interests. |
| Improvement and Analysis: Research, analysis, and development to improve Services and enhance customer experience. | Legitimate Interests. |
| Legal and Security: Responding to legal processes, complying with applicable laws/regulations, and detection/prevention of fraud. | Legal Obligations, Vital Interest, Legitimate Interests. |
| Marketing: Sending you information about special offers and developing personalized advertising content. | Consent, Legitimate Interests. |
| Other: Any other purpose we notify you of at the time of obtaining your consent. | Consent. |
You can opt-out of future communications at any time using the options provided within those messages.
5. Disclosure of Your Information (If Needed)
We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf. These third parties include:
- Cloud Computing Services
- Payment Processors
- Data Analytics Services
- Order Fulfillment Services Providers
- Affiliate Marketing Programs and Ad Networks
- Website Hosting Service Providers
We may also disclose your Personal Information:
- To law enforcement in connection with criminal investigations or as otherwise required by applicable law.
- In connection with Business Transfers, such as any merger, sale, or acquisition.
- With our Affiliates (parent company, subsidiaries, etc.).
- With Business Partners to offer you certain products, services, or promotions.
If you click a link to a third-party site, you will be leaving our Platform, and we do not control or endorse what is on those sites.
6. International Transfer of Data
Digitoup may operate internationally. You accept and understand that we may store your data in different countries or share your Personal Data with recipients who are located in countries other than the country in which your Personal Data was originally collected.
In such circumstances, we take steps to ensure that overseas recipients provide a comparable standard of protection to the Personal Data transferred.
7. Children's Privacy
Digitoup does not market to, or knowingly collect personal information from, children under age 13. If we become aware that we have collected such information without verification of parental consent, we take steps to remove that information.
If personal data of a child under age 13 in your care is disclosed to Digitoup, you hereby consent to the processing of the child’s personal data and agree to be bound by this Policy on behalf of such child.
8. Data Security and Retention
Security
We use encryption, firewalls, and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use.
Data Retention
We will keep your information for as long as is required to fulfill the purpose for which it has been collected and processed, or as mandated by law. If you terminate your account, all personal data will be deleted except if required by legal process or other legitimate reasons.
9. Your Rights, Access, and Withdrawal of Consent
Your Rights
Individuals in certain countries have statutory rights, including the right to request access to, update, delete, or correct their personal data, and the right to object to our use of their personal data for direct marketing.
Withdrawing Consent
To withdraw consent, you may email us at support@digitopup.in. You may also withdraw your consent by deleting your account. Please note that withdrawing consent may prevent you from fully using our Services.
Requesting Access and/or Correcting Personal Data
You may submit a written request for access or correction of your personal data to our support email at support@digitopup.in. We require sufficient information to verify your identity before processing any request.
10. Notices to the Changes in Privacy Policies
Digitoup reserves the right to change this Privacy Policy at any time by notifying registered users via e-mail and/or posting the new Privacy Policy on Digitoup Sites. Your continued use of the site after the posting will constitute your acceptance of those changes.
11. Contact Us
Please feel free to contact us if you have any questions about this Privacy Policy. We will respond within a reasonable timeframe.
Support Email: support@digitopup.in